A Professional overview for Marvin including a Resume and Professional Biography

For additional inquiries, please e-mail marv@marvmackey.com

The Resume of Marvin Mackey

SUMMARY

Versatile executive with international operations experience combining mechanical development, quality, manufacturability and support in high technology electronics.  An experienced manager that understands the challenges and complexities of working with diverse cross-functional groups to achieve a common goal.  Experience in:

  Operations

◦  Customer Support

  Order Entry

◦  Corporate Business Practices

  Return Material

◦  Process Development & Simplification

An independent contractor with a proven ability for business process streamlining and organizational development.  I assist high technology companies with the review, development and improvement of processes and procedures related to supply chain flow, order processing and document management.

PROFESSIONAL EXPERIENCE

CONSULTANT

2009 - Present

Operations, Order Entry and Business Process evaluation & development

ATRUA TECHNOLOGIES, Campbell, CA   

2003 - 2009

Silicon Based Fingerprint Swipe Sensor for small form factor devices

  Director, Operations 2004 - 2009
  Operations Consultant 2003 - 2004

Responsible for the management of Atrua's sub-contract wafer fabrication and packaging supply chain, demand forecasting, order entry, document control and business practices.  The scope of responsibility includes the development of the quality manual, policies, procedures, processes and forms that are compliant with ISO 9001:2000.

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Developed and documented Atrua's data control system including part numbering, revision control and change management.

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Created a demand forecast model that begins with the sales forecast and places demand on each sub-contract manufacturing partner in the supply chain.  Schedules Purchase Orders based on individual vendor lead times, shows beginning inventory, shipments and ending inventory by month.

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Developed, structured and documented Atrua's Quality Management System, quality manual and quick reference guide.

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Structured both classroom and on-line training for management and staff that included the quality system, document control and ESD compliance.
 

INTEL CORPORATION, Mobile Communications Division, Thousand Oaks, CA

1991 - 2003

Formerly Xircom, Inc.

Wired and Wireless connectivity products and silicon for mobile computing

  Director, Manufacturing Operations 2002 - 2003

Responsible for the critical interface between the division’s wireless development teams and contract manufacturers, including cost management, quality engineering, manufacturing engineering and production test development.

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Pivotal contributor to the smooth integration of Xircom’s Advanced Manufacturing team into Intel’s organizational structure while insuring a continued flow of product.

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Managed critical cost management team with quarterly cost targets resulting in overall material cost reductions of over 40%.

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Initiated the use of refurbished product as warranty replacements producing annual savings of over $ 4M.

  Sr. Director, Advanced Manufacturing 1995 - 2002

Organized and structured a diverse Advanced Manufacturing team that included the integration of critical path manufacturing functions at the front end of project development.

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Led cross-functional team of 125 staff and managers that bridged the vital link between engineering and Pacific Rim manufacturers.  Responsibilities included:
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mechanical design, PCB layout, graphic and package design

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test, reliability, manufacturing, component and compliance engineering

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materials, data control, system test, product certification, warranty, quality and failure analysis

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Achieved a 50% improvement in time-to-production and a 30% reduction in ramp-to-volume.  This had a dramatic effect on opportunity cost and market share, as we were able to launch products and new technology sooner then the competition.

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Project managed the complex mechanical design and development of an award winning flagship product that increased company revenue by more than 60% over a 12 month period.

  Sr. Director, Customer Support Services 1991 - 1995

Developed and built an award winning Technical Support Group, including the selection and implementation of call management and electronic support tools as the foundation of an infrastructure that would support a $ 600M business.

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Developed processes and pricing for fee based support options resulting in $ 0.6M in annual revenue.

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The team received the Software Support Professionals Association’s STAR award for 1996.

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Implemented daily customer surveys to drive continuous improvement resulting in independent surveys indicated that support was a major factor in the purchasing decision.

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Initiated and led innovative cross functional off-sites and team building sessions, improving trust, communications and teamwork.
 

SQUARE D COMPANY, Technical Services Division, Westlake Village, CA 

1985 - 1991

Formerly Pertron Controls Corporation

Industrial automation and power distribution systems

  Western Regional Manager 1988 - 1991

Developed a western regional service business from scratch that included both service and service sales for industrial automation and power distribution systems.

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Led the team as it grew to 49 employees in nine cities generating annual revenues over $ 7M.

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Initiated semi-annual off-sites to focus the team and integrate new employees that were spread across 13 states.

  Director, Customer Services 1985 - 1988

Successfully forged an effective industrial automation customer support team that included field operations, board repair, customer training and documentation.

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Provided direction and leadership in support of an overall business strategy that demanded a total commitment to the customer.  As a direct result, market share increased from 50% to over 70% within a 2-year period.

PRIOR EXPERIENCE includes executive positions in Marketing, Support and Project management at Wordplex and Sr. Technical positions at Pertec and Honeywell.

PROFESSIONAL DEVELOPMENT

Integrated Supply Chain Management Stanford University Connections
Management of High Technology Companies Stanford University, AEA/Stanford Executive Institute
Sales Management and Marketing Strategy University of Virginia, Darden School of Business
Field Management of Sales People American Management Association
Finance for Non-financial Managers American Management Association
Quality Education System Instructor Crosby Quality College
Quality Improvement Process Management Crosby Quality College
Retail Sales and Astronomy Moorpark College, Moorpark, CA
Electronic Engineering Technology Heald Collage, San Francisco, CA

AFFILIATIONS

Association for Services Management International - AFSMI
Past San Fernando Valley & Los Angeles chapter officer and past professional member - 15 years

Software Support Professionals Association - SSPA
Past professional member

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The Professional Biography of Marvin Mackey

Successful companies need individuals with versatile skill sets that can roll up their sleeves and keep costs down.

I am a high technology veteran with U.S. and Asia Pacific operations experience combining operations, quality, manufacturability and support.  Most recently I was the Director of Operations for Atrua Technologies, a silicone based Fingerprint Sensor manufacturer with production in Taiwan.  Prior to that, I was Sr. Director of Advanced Manufacturing for Xircom, a half billion-dollar global wired and wireless mobile connectivity company with production in Malaysia.  I also have an extensive background in technical service and support operations.

By leveraging my diverse mix of management experience, I understand the complexities of working with cross-functional groups to achieve challenging business objectives.

I am a passionate problem solver with an emphasis on process development.  As an example of my organizational abilities, I was selected by the COO at Xircom to organize, build and manage a new strategic organization tasked with ensuring product manufacturability, knowing the majority of my background and technical expertise at the time was in service and support and outside of operations and engineering.

This 120 person team successfully reduced the roll-out window for a diverse family of products whose critical launch dates provided Xircom with a key competitive advantage.  The global, cross-functional responsibilities included mechanical design and development – PCB layout – packaging – compliance, component, test and manufacturing engineering – pre-production materials – data control – system test – quality and failure analysis.  Other accomplishments included project management for the mechanical development of RealPort, a patented, award winning flagship product.  I initiated the use of refurbished product as warranty replacements, producing annual savings of over $ 4M and structured, organized and built Xircom’s award winning technical support team, providing a pivotal differentiator that established Xircom as the global market share leader in mobile connectivity. Additionally, I developed a Western Regional service business for Square D (a Group Schneider company).

An avid diver, mountain biker and snow skier, I organized annual company white water rafting and ski trips as well as weekly mountain bike rides as a means to foster team work and cooperation.  I also made extensive use of team building off-sites, brainstorming sessions and annual departmental conferences to further forge strong relationships and improve communication.

My personal and professional development was enhanced through management programs at Stanford University’s Executive Institute, the University of Virginia’s Darden School of Business and the AMA.

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