A Professional overview for Marvin including a Resume and Professional Biography
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The Resume of Marvin Mackey
Versatile executive with international operations experience combining mechanical development, quality, manufacturability and support in high technology electronics. An experienced manager that understands the challenges and complexities of working with diverse cross-functional groups to achieve a common goal. Experience in:
An independent contractor with a proven ability for business process streamlining and organizational development. I assist high technology companies with the review, development and improvement of processes and procedures related to supply chain flow, order processing and document management.
Responsible for the management of Atrua's sub-contract wafer fabrication and packaging supply chain, demand forecasting, order entry, document control and business practices. The scope of responsibility includes the development of the quality manual, policies, procedures, processes and forms that are compliant with ISO 9001:2000.
Responsible for the critical interface between the division’s wireless development teams and contract manufacturers, including cost management, quality engineering, manufacturing engineering and production test development.
Organized and structured a diverse Advanced Manufacturing team that included the integration of critical path manufacturing functions at the front end of project development.
Developed and built an award winning Technical Support Group, including the selection and implementation of call management and electronic support tools as the foundation of an infrastructure that would support a $ 600M business.
Developed a western regional service business from scratch that included both service and service sales for industrial automation and power distribution systems.
Successfully forged an effective industrial automation customer support team that included field operations, board repair, customer training and documentation.
PRIOR EXPERIENCE includes executive positions in Marketing, Support and Project management at Wordplex and Sr. Technical positions at Pertec and Honeywell.
Association for Services Management International - AFSMI
Software Support Professionals Association - SSPA
Successful companies need individuals with versatile skill sets that can roll up their sleeves and keep costs down.
I am a high technology veteran with U.S. and Asia Pacific operations experience combining operations, quality, manufacturability and support. Most recently I was the Director of Operations for Atrua Technologies, a silicone based Fingerprint Sensor manufacturer with production in Taiwan. Prior to that, I was Sr. Director of Advanced Manufacturing for Xircom, a half billion-dollar global wired and wireless mobile connectivity company with production in Malaysia. I also have an extensive background in technical service and support operations.
By leveraging my diverse mix of management experience, I understand the complexities of working with cross-functional groups to achieve challenging business objectives.
I am a passionate problem solver with an emphasis on process development. As an example of my organizational abilities, I was selected by the COO at Xircom to organize, build and manage a new strategic organization tasked with ensuring product manufacturability, knowing the majority of my background and technical expertise at the time was in service and support and outside of operations and engineering.
This 120 person team successfully reduced the roll-out window for a diverse family of products whose critical launch dates provided Xircom with a key competitive advantage. The global, cross-functional responsibilities included mechanical design and development – PCB layout – packaging – compliance, component, test and manufacturing engineering – pre-production materials – data control – system test – quality and failure analysis. Other accomplishments included project management for the mechanical development of RealPort, a patented, award winning flagship product. I initiated the use of refurbished product as warranty replacements, producing annual savings of over $ 4M and structured, organized and built Xircom’s award winning technical support team, providing a pivotal differentiator that established Xircom as the global market share leader in mobile connectivity. Additionally, I developed a Western Regional service business for Square D (a Group Schneider company).
An avid diver, mountain biker and snow skier, I organized annual company white water rafting and ski trips as well as weekly mountain bike rides as a means to foster team work and cooperation. I also made extensive use of team building off-sites, brainstorming sessions and annual departmental conferences to further forge strong relationships and improve communication.
My personal and professional development was enhanced through management programs at Stanford University’s Executive Institute, the University of Virginia’s Darden School of Business and the AMA.